The products of the Ionix family are grouped into four categories:
- Ionix for Service Management (formerly Infra family)
- Ionix for IT Operations Insight (formerly Smarts family)
- Ionix for Data Center Automation & Compliance (formerly Voyence family, ConfigureSoft, Storage Configuration Advisor)
- Ionix for Service Discovery and Mapping (formerly Application Discovery Manager, Smarts Discovery Manager, and ControlCenter family)
1. Ionix for Service Management
Key Challenges:
- Affordable ITIL service desk deployment, Remedy7 forklift upgrade costs
- Making the CMDB work: accuracy, currency, dependencies, federation
- Implementing new processes for virtualization
With Ionix you can:
- Deploy a scalable, ITIL service desk faster & cheaper than competition
- Build a federated CMDB with auto-populated physical & virtual CIs, dependencies
- Automate ITIL process workflows tied to v-aware CMDB
2. Ionix for IT Operations Insight
Key Challenges:
- Determining where real issues are: network, server, storage, Virtual, Physical
- Understanding what’s impacted by the issue
- Visualizing virtual topology in context to physical topology
With Ionix you can:
- Automate root cause and impact analysis like a virtualization expert
- Monitor services across the virtual and physical environments
- Visualize the relationships VMs, virtualisation solution and the network
3. Ionix for Data Center Automation & Compliance
Key Challenges:
- Scaling virtualized data center management w/o adding staff
- Security hardening and compliance auditing in a virtual environment
- Manual configuration errors resulting in non-compliance
With Ionix you can:
- Manage more servers with same team, gain 3x increase in server/admin ratio
- Evaluate configuration compliance against security hardening guidelines
- Remediate compliance violations at any level –virtual or physical
4. Ionix for Service Discovery and Mapping
Key Challenges:
- Accurately mapping servers and apps prior to data center move/consolidation
- Clear visibility into complex applications and physical-virtual dependencies
- App-centric business continuity, DR, and site recovery on physical-virtual infrastructure
With Ionix you can:
- Accelerate moves with blueprinting services based on automated discovery
- Discover and visualize physical-virtual app relationships, data center assets
- Dynamically configure app-based protection groups for Site Recovery Management






